Return Policy
Roman Skin and Body Care is dedicated to bringing you the best in beauty, from the second you place your order until you’ve used it to the very last drop. If you are not completely satisfied with a product for any reason, please contact our Customer Care team. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.
If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase. You’ll need a return merchandise authorization number (RMA) in order for it to be accepted. Send us a quick email or give us a call toll-free at (919) 463-9575 to get your RMA. (Any returns sent without an RMA cannot be accepted.)
At this time, we can only accept returns/exchanges on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologize for any inconvenience this may cause.
When you return a product, you will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.
RMA numbers are valid for 7 days. Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days of receiving a RMA.
Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
All returned merchandise must be in its original packaging. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. (You may keep free gifts and gifts with purchase, but we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.
We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us toll-free at (919) 463-9575.
Broken/Damaged Items
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier.
Non-returnable items*
We are unable to accept returns on all fragrances.
Any special-order items, purchased samples, clearance items, final sales items or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes special orders on discontinued items and any bulk-ordered item purchased in quantities greater than 3.
Cancelled Orders
If an order is cancelled after it has begun the fulfillment process, it will be subject to a $15.00 fee for USPS shipments and a $15 fee for UPS shipments.
International orders cannot be canceled. Refused international orders will be assessed the full shipping costs and a $30 handling fee.
Roman Skin and Body Care reserves the right to change and update this return policy at any time.