Refund policy

Roman Skin & Body wants you to love what you buy. If something isn't right, contact Customer Care and we'll help, whether that means a routine adjustment, an exchange, or a return.

Roman Skin Care products: 60-Day Satisfaction Guarantee

Roman Skin Care brand products purchased directly from Roman Skin & Body (romanskinandbody.com, romanskincare.com, or our Cary spa) are covered by our 60-Day Satisfaction Guarantee.

  • Contact us within 60 days of delivery.
  • Opened products are eligible when at least 50% of the product remains.
  • Satisfaction returns are limited to one return per product, per household.
  • Sets and bundles must be returned together. Partial sets are not eligible for a refund.

All other brands: 30-day returns

Products from other brands we carry (for example Guinot, Physiodermie, Jane Iredale, BelleCote Paris, and Votivo) may be returned within 30 days of delivery when they are unused, unopened, and in their original packaging. Opened or used products from these brands cannot be returned for health and safety reasons.

How to start a return

  1. Contact Customer Care through our Contact page, by email at info@romanskinandbody.com, or by phone at (919) 463-9575. Include your order number, the product, and the reason for the return.
  2. We will send a return authorization (RMA) number and instructions. Returns sent without an RMA cannot be accepted.
  3. Ship the return within 14 days of receiving your RMA, using a trackable method. Keep your shipping receipt. We are not responsible for return packages lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go to your original payment method within 5–7 business days. Original shipping charges are not refundable. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Returns must include all original packaging and any gifts with purchase. If a gift with purchase is kept, we may deduct its value from the refund. Returns that do not meet this policy may be refused, issued as store credit, or sent back at the customer's expense.

Exchanges

We do not offer direct exchanges. Return the original item and place a new order for the item you want.

Non-returnable items

  • Gift cards
  • Final sale, clearance, and purchased sample items
  • Fragrances
  • Special orders, including special orders on discontinued items
  • Bulk orders of more than 3 of the same item
  • Spa services (see our Spa Policies)

Damaged, defective, or incorrect items

Please check your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the product and packaging. Keep the box and packing materials in case the carrier needs to inspect them. We will make it right at no cost to you.

Cancelled orders

Orders can be cancelled at no charge before they begin fulfillment. Orders cancelled after fulfillment has begun are subject to a $15 fee.

Policy misuse

We monitor return activity and may limit or refuse requests involving suspected misuse, fraud, or excessive returns. We may update this policy at any time; the version posted here applies to your order.