Returns
Need to return something? Start with your online order below. We’ll review your request and email you with the next steps.
Sign in with the email address used for your order and the verification code sent to your inbox. No password needed.
How it works
- Find your order. Open the order containing the items you’d like to return.
- Request your return. If a return option is available, select your items, choose a reason, and add a note. For opened Roman Skin Care products, tell us how much product remains. Submit your request.
- Wait for approval. We’ll review your request against our return policy. If approved, we’ll email your return authorization (RMA) number and shipping instructions. Please don’t send items back before receiving authorization.
- Send your items. Ship within 14 days of receiving your RMA, using a trackable method. Include all original packaging and any gifts with purchase, and keep your shipping receipt.
Can’t see a return option or find your order?
We can help with online orders, purchases made at our Cary spa, and Roman Skin Care purchases from romanskincare.com. Contact Customer Care or email info@romanskinandbody.com with your order number or purchase details, the items you’d like to return, and your reason. You can also call (919) 463-9575.
Return eligibility at a glance
- Roman Skin Care brand products: contact us within 60 days of delivery. Opened products qualify when at least 50% remains. Satisfaction returns are limited to one return per product, per household. Sets and bundles must be returned together.
- Other brands: return within 30 days of delivery. Items must be unused, unopened, and in their original packaging.
- Non-returnable items: gift cards; final sale, clearance, and purchased sample items; fragrances; special orders; bulk orders of more than 3 of the same item; and spa services.
This is a summary. Please read our full refund policy for all conditions and exclusions. Submitting a request doesn’t guarantee approval.
Shipping and refunds
Return shipping is your responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. Once we receive and inspect your return, we’ll email the outcome. Approved refunds go to your original payment method within 5–7 business days.
We don’t offer direct exchanges. Return your original item and place a new order for the item you want.
Damaged, defective, or incorrect item?
Contact Customer Care within 48 hours of delivery with your order number and photos of the product and packaging. Keep the box and packing materials. We’ll make it right at no cost to you.